Introduction

Here is the opportunity to actively contribute and get responsibilities in a dynamic company specialized in wealth management and business development.
Within the company, you will act as an IT Support specialist and provide technical assistance to end users while ensuring the smooth operation of IT systems :

 IT Support Specialist 

Description of the mission

• Provide first-line support for hardware, software, and network issues.
• Identify, troubleshoot and resolve technical issues related to computers, printers, networks, and other IT equipment. Escalate complex issues to higher-level support or specialized teams as needed.
• Perform routine maintenance tasks, such as software updates, patches, and backups. Assist in setting up and configuring new hardware and software.
• Provide guidance and training to end-users on basic IT functions and best practices.
• Create and maintain user guides and documentation for common issues and solutions.
• Maintain an inventory of IT equipment and software licenses.
• Assist in setting up and maintaining network connections and configurations.

Required profile

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Totara site administration ) are a plus.
• Previous experience in IT support or a technical support role with ability to diagnose and resolve technical issues. 
• Knowledge of computer hardware, operating systems (Windows, MacOs, Linux), and common software applications.
• Strong customer service orientation and ability to manage multiple tasks and priorities in a fast-paced environment.

Location : Lausanne (CH)

Start date : As soon as possible

Contract type : Permanent contract

Remote work : 1 day / week

Looking forward to know more about it? Curious and looking for a new step in your career?

Feel free to apply in we will get back at you shortly !